The credit card format CampusCard is issued to students (as a student ID card) and employees (as a staff ID card).
Issue of the CampusCard
Place: Human resources desk, Room 4.A16, 4th floor
Place: Student Administration Office desk, Room 4.B04
Time: Mon– Thu from 02.00 to 04.30 pm
Students are given the CampusCard for the whole duration of their study.
This means that students retain their CampusCard even
• if they change subject of study
• if they change level of study
• if they reregister after interrupting their study
• during an approved free semester and study period abroad
Employees are given the CampusCard for the whole duration of their employment. Students who are at the same time employed by the University of Lucerne receive both a student and an employee CampusCard.
Validity of Student CampusCard
So that the CampusCard becomes valid it must have the owner-specific data written on it at a validat-ing station (=validated). This procedure lasts a few seconds and must be repeated every semester after receipt of the registration confirmation.
Validity of Employee CampusCard
The validity of the CampusCard for employees is limited to the end of a calendar year. If the em-ployment is continued it can be revalidated at the start of the year at a validating station.
The devices for validating the card can be found on the ground floor and the 1st basement of the main building (Frohburgstrasse 3)
Areas of responsibility
Malfunctions are to be reported directly to the help desk IT of the University of Lucerne (helpdesk) @ unilu.ch
In the event of loss of the CampusCard a new card can be issued for an administration fee of CHF 30.00.
University Sports Facilities
The CampusCard is also valid as ID for the Lucerne Campus University Sports (HSCL) Facilities.
Students and employees can use the CampusCard as a payment method for printing and copying at Frohburgstrasse and at the Central and University Library at Sempacherstrasse. University members also have the option of using the CampusCard for meals in the cafeteria of the Lucerne School of Business (HSLU-W). The HSLU-W is located about four minutes on foot from the university at Zentralstrasse 9.
The IDS barcode is printed on the CampusCard. This serves as a central university library user ID and must be registered at the information desk of the central university library. If you already have a central university library card you can add the IDS number of the CampusCard to your existing li-brary account at the library information desk.
Data Privacy and Security
At present only the corresponding card number (no matriculation or employee number) and few technical details are stored encrypted on the RFID chip. These are simply for identifying the card.
In the buildings of the University of Lucerne and the Central and University Library of Lucerne (ZHB) there are various copy and print locations, each with two multifunctional devices and the Q-Pilot follow-me print solution. Documents can be printed or scanned via USB stick or web service.
For scanning books, please use the mobile scanners or the scanning stations of the ZHB Lucerne. Further information is available at the information desks of the Central and University Library.
Copy and printer locations
University of Lucerne, Location Frohburgstrasse 3
- 1st basement: Room U1.440
- 1st floor: Room 1.A18 and room 1.A17
- 3rd floor: Room 3.B50
- 4th floor: Room 4.B48
Central and university library, location Sempacherstrasse 10
- 1st basement: Copy room 1 and copy room 2
eduroam (EDUcation ROAMing) is a worldwide network that provides employees and students with Internet access on a university campus.
Using eduroam it is possible to be connected to the internet with smartphones, tablets or laptops and the access data of the University of Lucerne.
In the meantime not only are most institutes of higher education and research establishments in Europe part of eduroam but also organisations from USA, Canada and the Asia-Pacific region. Every participating organisation makes its own WLAN infrastructure available for this. Authentication takes place in the respective home organisation of the users via Radius servers.
The differentiation of the user IDs takes place via a so-called realm. When logging in to eduroam the realm of the user names is attached.
For employees of the University of Lucerne the realm is ‘@unet.unilu.ch‘, for students ‘@studnet.unilu.ch‘.
The request at login is then automatically transferred to the correct Radius server. In Switzerland SWITCH coordinates the eduroam activities for all institutes of higher education.
Installation with "eduroam Configuraton Assistant Tool" (CAT)
We recommend the installation with the CAT tools. These are offered for all common operating systems. For the installation of eduroam on Android, you can use the application "eduroam CAT" (GÉANT Association) from the "Google Play" store.
Frohburgstrasse 3, Raum 4.A13
T +41 41 229 50 10
Online Support via remote maintenance (TeamViewer)
Download TeamViewer for remote maintenance
Opening hours IT Helpdesk
|Mon – Thu||08.00 – 12.00 am / 01.15 – 05.00 pm|
|Fri||08.00 – 12.00 am / 01.15 – 04.00 pm|
With the help of "Self Service", students and employees of the University of Lucerne can independently reset the password of their account.
The prerequisite for using this service is a valid private e-mail address, which has been provided by students during online registration for studies or has been recorded by employees through Human Resources Services.
Mit Hilfe von „Self Service“ können Studierende an der Universität Luzern selbständig Ihr StudNET Passwort zurücksetzen.
Voraussetzung ist die vorgängige Erfassung der entsprechenden Nutzerdaten bzw. Sicherheitsfragen.
The University of Lucerne e-mails information to students at irregular intervals. So that it can contact students by e-mail, an e-mail account is created for each of them at the start of their course. The University of Lucerne IT department operates a mail server for this purpose.
At the end of January 2019, the University of Lucerne will be moving over to the new 'edu-ID' authentication and authorisation infrastructure from SWITCH. From this point onwards online services such as OLAT, UniPortal or EZproxy will only be accessible via an edu-ID.
Create your SWITCH edu-ID now to ensure seamless access to online services. If you already have an edu-ID, you need to link it up to your university account.
In the network of the University of Lucerne you can access licensed e-media (databases, e-journals, e-books, e-newspapers etc.) of the Central and University Library Lucerne.
Students & associate lecturers of the University of Lucerne
External use of the licensed ZHB e-media (e-journals, e-books, e-newspapers and databases) is available for students and associate lecturers of the University of Lucerne via the Fortigate VPN Client (FortiClient). VPN allows direct access to the licensed e-media similar to access on campus within the university network.
Using VPN FortiClient is only permitted for scientific and university purposes.
Instructions for the FortiClient VPN installation can be found on the page https://it-help.unilu.ch/
Access to Swisslex is available to all employees and students of the Faculty of Law at the University of Lucerne. In order to use the service, you must first register with Swisslex.
User ID and password will be sent to your official e-mail address (*.unilu.ch) after Swisslex registration.
Important! Registration and access to Swisslex is outside the network of the University of Lucerne only possible with VPN.