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Service  Description  Contact 
Accommodation  Assignment of furnished rooms for exchange students; management of the rooms by an administration company Uta Zehnder
T +41 41 229 50 65
uta.zehnderremove-this.@remove-this.unilu.ch
Accreditation Consultation, coordination Quality Management
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Admission Admission to academic studies (all degrees and study programmes)  Vincenzo Di Stefano
T +41 41 229 50 62
zulassungremove-this.@remove-this.unilu.ch
Alumni Survey Analysis of the data gathered from the alumni survey Quality Management
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Application Application for academic studies (all degrees and study programmes)  Student Administration Office 
T +41 41 229 50 00
studiendiensteremove-this.@remove-this.unilu.ch
Archives Transfer of documents to the state archives, retention and archival preservation of the university's relevant records Helena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
Association for Student Accomodation
Verein Studentisches Wohnen (StuWo)
Target: Providing affordable accommodation for students Uta Zehnder
T +41 41 229 53 90
uta.zehnderremove-this.@remove-this.unilu.ch
Audit Students Selected lectures and courses are available to audit students, a fee is charged  Anita Rüttimann
T +41 41 229 50 61
studiendiensteremove-this.@remove-this.unilu.ch
Bologna Advisory service on the European Bologna Process and its national implementation  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Career path support Promotion mechanisms for doctoral students and postdocs: Coaching, Courses, SpeedUp Sabbatical Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Corporate Communication Services External and internal communication, media, website, social media, newsletter, marketing, corporate design Corporate Communication Services
T +41 41 229 50 90
oearemove-this.@remove-this.unilu.ch
Compatibility  see: Family furtherance    
Curriculum Development Advisory service on curriculum development and curriculum design Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch 
Day Care Kita Campus: childcare advisory service for the university Cornelia Glenz
Director
T +41 41 228 72 40 
cornelia.glenzremove-this.@remove-this.kita-campus.ch
Development of Courses of Study  see: Curriculum Development  
Didactics Offers for advanced training in university didactics Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Disability Studying with impairment; initial consultations, procedures to ensure equality, infrastructure and access to facilities Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Early Bird Registration of higher secondary school students for attending lecture attendance Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
ECTS Advisory service on the European Credit Transfer System, workload calculations, and proficiency certificates  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
E-Learning Didactics of e-learning and blended learning  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Enrolment  Enrolment (all degrees and study fields)  Student Administration Office 
T +41 41 229 50 00
studiendiensteremove-this.@remove-this.unilu.ch
Equality projects Organisation and coordination of courses, sponsorship offers, and advice on financial support for equality projects (Equality Commission) Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch 
ERASMUS (SEMP) International agreements with partner institutions within Europe. SEMP Scholarship contracts with SFAM Catrin Scheiber
T +41 41 229 50 71
catrin.scheiberremove-this.@remove-this.unilu.ch
Evaluations Teaching Advisory service on evaluations (lectures, exams, classroom assessment techniques, curriculum)  Dr. Bernhard Lange
T +41 41 229 50 07
zentrum.lehreremove-this.@remove-this.unilu.ch
Evasys The implementation of surveys using the survey software 'Evasys' Quality Management
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Exams, Assessments Advisory service on the design, processing and evaluation of all types of assessments for academic achievement  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Exchange Semester see: Student Mobility    
Exeats Questions relating to academic leave of absence for students Student Administration Office 
T +41 41 229 50 00
studiendiensteremove-this.@remove-this.unilu.ch
Family furtherance Work-life balance, compatibility of family/household, academic studies, and career; advisory service for child care, dual career, loaning of children's toys Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Finance and Accounting Financial- and cost accounting, budget, annual financial statement, financial controlling Doris Schmidli
T +41 41 229 50 40
doris.schmidliremove-this.@remove-this.unilu.ch
Gender Equality Advisory service for the equality of women and men in academic studies and at work, as well as barrier-free studying Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
History of Lucerne University Providing information of documents relating to the University of Lucerne's people and past Helena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
InfoDesk Operating the university’s main phone number, general information for all visitors of the building, supervision of the info-screen T +41 41 229 50 00
infodesk@unilu.ch 
Information Technology Help desk, Campus Card, printing/copying/scanning, email, WLAN, access to the library's electronic media, etc. IT Services
T +41 41 229 50 10
helpdeskremove-this.@remove-this.unilu.ch
Innovative Teaching Projects see: ULEKO  
International Contracts Mobility programmes: ERASMUS and Partnership contracts, contract conlusions Catrin Scheiber
T +41 41 229 50 71
internationalremove-this.@remove-this.unilu.ch
International Marketing International marketing of the University of Lucerne; Gateway to web portals for the promotion of study programmes and international fairs  Catrin Scheiber
T +41 41 229 50 71
internationalremove-this.@remove-this.unilu.ch
Language "Sprache & Bild": Guidelines on gender-neutrality for written and visual language  Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Lectures Advisory service on developing and evaluating lectures  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Library
Zentral- und Hochschulbibliothek (ZHB)
Interface to the Main & University Library of Lucerne (ZHB)  Dr. Wolfgang Schatz
T +41 41 229 50 07
wolfgang.schatzremove-this.@remove-this.unilu.ch
Mobility Notifying the 'Chamber of universities' and the SFAM of the data on student exchange  Catrin Scheiber
T +41 41 229 50 65
mobilityremove-this.@remove-this.unilu.ch
Mobility of Students Administrative counselling and service for exchange students, registration and deregistration; issuing of confirmation documents, coordination and exchange of information with faculties and national and international partner universities Catrin Scheiber
T +41 41 229 50 65
mobilityremove-this.@remove-this.unilu.ch
Mobility Scholarships  Administering scholarships for students Catrin Scheiber
T +41 41 229 50 65
mobilityremove-this.@remove-this.unilu.ch
Peer Observations Observation of lectures from a university didactics' perspective  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Professional development: teaching and learning see: University Teaching Development   
Promotion of women Promotion of academic careers for women Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Quality Audit  Advisory service, reviews, evaluation of quality audits; quality surveys  Quality Management
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Quality Management Advisory service for all areas of quality assurance and quality development  Dr. Wolfgang Schatz
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Records Management Consultation in the maintenance of the university’s records both digital and otherwise. Helena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
Research evaluation  Advisory service on mapping and evaluating research outcomes  Dr. Silvia Martens
T +41 41 229 51 25
silvia.martensremove-this.@remove-this.unilu.ch
Research promotion Advisory service, information and documentation: promoting young researchers, funding of research projects (internal/external funding) and research achievement  Dr. Bruno Zgraggen
T +41 41 229 51 70
bruno.zgraggenremove-this.@remove-this.unilu.ch
Rooms (Lectures)  Internal disposition of rooms for lectures and events  Regula Schenker
T +41 41 229 50 63
raumdisporemove-this.@remove-this.unilu.ch
Safety Operational safety, safety in the work place, health protection, first aid Facility Management
T +41 41 229 51 51
hauswartremove-this.@remove-this.unilu.ch
Scholarships for Exchange Students see: Mobility Scholarships   
SEMP (Swiss-European Mobility Programme) International agreements with partner institutions within Europe Catrin Scheiber
T +41 41 229 50 71
internationalremove-this.@remove-this.unilu.ch 
Sexual harassment Counselling by sexual harassment advisors; procedures and measures   
Sport A wide range of sports offered to the students and staff of all three of Lucerne's universities Hochschulsport Campus Luzern
T +41 41 229 50 85
hsclremove-this.@remove-this.unilu.ch
SpeedUp Sabbatical Sabbaticals for young researchers (postdocs) allowing them to work towards a scientific qualification Dr. Bruno Zgraggen
T +41 41 229 51 70
bruno.zgraggenremove-this.@remove-this.unilu.ch
Staff Mobility Enquiries regarding staff exchanges to Erasmus partner universities; questions regarding scholarships for these sojourns Catrin Scheiber
T +41 41 229 50 65
mobilityremove-this.@remove-this.unilu.ch
Storage Take-over of settled business records for retention (temporary storage for policy or legal requirements) Helena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
Student statistics Notification of the statistics of students (each semester) and degrees (annually) to the Swiss Federal Statistical Office (BfS) Susanne Vogt-Lamberts
T +41 41 229 50 60
studiendiensteremove-this.@remove-this.unilu.ch
Study Programme Evaluations Advice on-, implementation of-, and the review of study programme evaluations Quality Management
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Surveys The implantation of quality management surveys and evaluations, as well as the coordination of surveys at university level Quality Management
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Teaching Practices Coaching and training on teaching methods (e.g. teaching a larger audience, blended learning etc.) Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Teaching Staff Mobility Enquiries regarding teaching staff exchanges with SEMP or partner universities, and regarding scholarships for these sojourns Catrin Scheiber
T +41 41 229 50 65
mobilitaetremove-this.@remove-this.unilu.ch
Teaching support Funding requests for the support of innovative teaching methods can be handed in to the Teaching and Development Centre. Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Uni/PH-Building A-Z Information on the utilization of the Uni/PH-Building Facility Management
T +41 41 229 51 51
hauswartremove-this.@remove-this.unilu.ch
University Teaching Development Offer of advanced training in university teaching development  Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Welcome Centre Central information point providing advice for internationally mobile researchers and lecturers Uta Zehnder
T +41 41 229 53 90
welcome-centreremove-this.@remove-this.unilu.ch
Work A-Z Working at the University of Lucerne: Useful information from A-Z Human Resources
T +41 41 229 50 30
personaldienstremove-this.@remove-this.unilu.ch
Work-life balance see: Family furtherance