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Service Description Contact 
Accommodation Assignment of furnished rooms for exchange students; management of the rooms by an administration companyUta Zehnder
T +41 41 229 50 65
uta.zehnderremove-this.@remove-this.unilu.ch
AccreditationConsultation, coordinationMagdalena Dampz
T +41 41 229 50 36
magdalena.dampzremove-this.@remove-this.unilu.ch
AdmissionAdmission to academic studies (all degrees and study programmes) Vincenzo Di Stefano
T +41 41 229 50 62
zulassungremove-this.@remove-this.unilu.ch
Alumni SurveyAnalysis of the data gathered from the alumni surveyMagdalena Dampz
T +41 41 229 50 36
magdalena.dampzremove-this.@remove-this.unilu.ch
ApplicationApplication for academic studies (all degrees and study programmes) Student Administration Office 
T +41 41 229 50 00
studiendiensteremove-this.@remove-this.unilu.ch
ArchivesTransfer of documents to the state archives, retention and archival preservation of the university's relevant recordsHelena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
Association for Student Accomodation
Verein Studentisches Wohnen (StuWo)
Target: Providing affordable accommodation for studentsUta Zehnder
T +41 41 229 53 90
uta.zehnderremove-this.@remove-this.unilu.ch
Audit StudentsSelected lectures and courses are available to audit students, a fee is charged Anita Rüttimann
T +41 41 229 50 61
studiendiensteremove-this.@remove-this.unilu.ch
BolognaAdvisory service on the European Bologna Process and its national implementation Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Career path supportPromotion mechanisms for doctoral students and postdocs: Coaching, Courses, SpeedUp SabbaticalPia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Corporate Communication Services External and internal communication, media, website, social media, newsletter, marketing, corporate designCorporate Communication Services
T +41 41 229 50 90
oearemove-this.@remove-this.unilu.ch
Compatibility see: Family furtherance  
Curriculum DevelopmentAdvisory service on curriculum development and curriculum designDr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch 
Day Care"Kita Campus" childcare advisory service for the universityCornelia Glenz
Director
T +41 41 228 72 40 
cornelia.glenzremove-this.@remove-this.kita-campus.ch
Development of Courses of Study see: Curriculum Development
DidacticsOffers for advanced training in university didacticsDr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
DisabilityStudying with impairment; initial consultations, procedures to ensure equality, infrastructure and access to facilitiesPia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Early BirdRegistration of higher secondary school students for attending lecture attendance Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
ECTSAdvisory service on the European Credit Transfer System, workload calculations, and proficiency certificates Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
E-LearningDidactics of e-learning and blended learning Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Enrolment Enrolment (all degrees and study fields) Student Administration Office 
T +41 41 229 50 00
studiendiensteremove-this.@remove-this.unilu.ch
Equality projectsOrganisation and coordination of courses, sponsorship offers, and advice on financial support for equality projects (Equality Commission)Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch 
ERASMUS (SEMP)International agreements with partner institutions within Europe. SEMP Scholarship contracts with SFAM Catrin Scheiber
T +41 41 229 50 71
catrin.scheiberremove-this.@remove-this.unilu.ch
Evaluations TeachingAdvisory service on evaluations (lectures, exams, classroom assessment techniques, curriculum) Dr. Bernhard Lange
T +41 41 229 50 07
zentrum.lehreremove-this.@remove-this.unilu.ch
EvasysThe implementation of surveys using the survey software 'Evasys'Magdalena Dampz
T +41 41 229 50 36
magdalena.dampzremove-this.@remove-this.unilu.ch
Exams, AssessmentsAdvisory service on the design, processing and evaluation of all types of assessments for academic achievement Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Exchange Semestersee: Student Mobility  
ExeatsQuestions relating to academic leave of absence for studentsStudent Administration Office 
T +41 41 229 50 00
studiendiensteremove-this.@remove-this.unilu.ch
Family furtheranceWork-life balance, compatibility of family/household, academic studies, and career; advisory service for child care, dual career, loaning of children's toysPia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Finance and AccountingFinancial- and cost accounting, budget, annual financial statement, financial controllingDoris Schmidli
T +41 41 229 50 40
doris.schmidliremove-this.@remove-this.unilu.ch
Gender EqualityAdvisory service for the equality of women and men in academic studies and at work, as well as barrier-free studyingPia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
History of Lucerne UniversityProviding information of documents relating to the University of Lucerne's people and pastHelena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
InfoDeskOperating the university’s main phone number, general information for all visitors of the building, supervision of the info-screenT +41 41 229 50 00
infodesk@unilu.ch 
Information TechnologyHelp desk, Campus Card, printing/copying/scanning, email, WLAN, access to the library's electronic media, etc.IT Services
T +41 41 229 50 10
helpdeskremove-this.@remove-this.unilu.ch
Innovative Teaching Projectssee: ULEKO
International ContractsMobility programmes: ERASMUS and Partnership contracts, contract conlusions Catrin Scheiber
T +41 41 229 50 71
internationalremove-this.@remove-this.unilu.ch
International MarketingInternational marketing of the University of Lucerne; Gateway to web portals for the promotion of study programmes and international fairs Catrin Scheiber
T +41 41 229 50 71
internationalremove-this.@remove-this.unilu.ch
Language"Sprache & Bild": Guidelines on gender-neutrality for written and visual language Pia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
LecturesAdvisory service on developing and evaluating lectures Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Library
Zentral- und Hochschulbibliothek (ZHB)
Interface to the Main & University Library of Lucerne (ZHB) Dr. Wolfgang Schatz
T +41 41 229 50 07
wolfgang.schatzremove-this.@remove-this.unilu.ch
MobilityNotifying the 'Chamber of universities' and the SFAM of the data on student exchange Catrin Scheiber
T +41 41 229 50 65
mobilitaetremove-this.@remove-this.unilu.ch
Mobility of StudentsAdministrative counselling and service for exchange students, registration and deregistration; issuing of confirmation documents, coordination and exchange of information with faculties and national and international partner universitiesCatrin Scheiber
T +41 41 229 50 65
mobilitaetremove-this.@remove-this.unilu.ch
Mobility Scholarships Administering scholarships for studentsCatrin Scheiber
T +41 41 229 50 65
mobilitaetremove-this.@remove-this.unilu.ch
Peer ObservationsObservation of lectures from a university didactics' perspective Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Professional development: teaching and learningsee: University Teaching Development 
Promotion of womenPromotion of academic careers for womenPia Ammann
T +41 41 229 51 40
chancengleichheitremove-this.@remove-this.unilu.ch
Quality Audit Advisory service, reviews, evaluation of quality audits; quality surveys Magdalena Dampz
T +41 41 229 50 36
magdalena.dampzremove-this.@remove-this.unilu.ch 
Quality ManagementAdvisory service for all areas of quality assurance and quality development Dr. Wolfgang Schatz
T +41 41 229 50 36
qualityremove-this.@remove-this.unilu.ch
Records ManagementConsultation in the maintenance of the university’s records both digital and otherwise.Helena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
Research evaluation Advisory service on mapping and evaluating research outcomes Dr. Silvia Martens
T +41 41 229 51 25
silvia.martensremove-this.@remove-this.unilu.ch
Research promotionAdvisory service, information and documentation: promoting young researchers, funding of research projects (internal/external funding) and research achievement Dr. Bruno Zgraggen
T +41 41 229 51 70
bruno.zgraggenremove-this.@remove-this.unilu.ch
Rooms (Lectures) Internal disposition of rooms for lectures and events Regula Schenker
T +41 41 229 50 63
raumdisporemove-this.@remove-this.unilu.ch
SafetyOperational safety, safety in the work place, health protection, first aidFacility Management
T +41 41 229 51 51
hauswartremove-this.@remove-this.unilu.ch
Scholarships for Exchange Studentssee: Mobility Scholarships 
SEMP (Swiss-European Mobility Programme)International agreements with partner institutions within EuropeCatrin Scheiber
T +41 41 229 50 71
internationalremove-this.@remove-this.unilu.ch 
Sexual harassmentCounselling by sexual harassment advisors; procedures and measures 
SportA wide range of sports offered to the students and staff of all three of Lucerne's universitiesHochschulsport Campus Luzern
T +41 41 229 50 85
hsclremove-this.@remove-this.unilu.ch
SpeedUp SabbaticalSabbaticals for young researchers (postdocs) allowing them to work towards a scientific qualificationDr. Bruno Zgraggen
T +41 41 229 51 70
bruno.zgraggenremove-this.@remove-this.unilu.ch
Staff MobilityEnquiries regarding staff exchanges to Erasmus partner universities; questions regarding scholarships for these sojournsCatrin Scheiber
T +41 41 229 50 65
mobilitaetremove-this.@remove-this.unilu.ch
StorageTake-over of settled business records for retention (temporary storage for policy or legal requirements)Helena Zimmermann
T +41 41 229 51 15
helena.zimmermannremove-this.@remove-this.unilu.ch
Student statisticsNotification of the statistics of students (each semester) and degrees (annually) to the Swiss Federal Statistical Office (BfS) Susanne Vogt-Lamberts
T +41 41 229 50 60
studiendiensteremove-this.@remove-this.unilu.ch
Study Programme EvaluationsAdvice on-, implementation of-, and the review of study programme evaluationsMagdalena Dampz
T +41 41 229 50 36
magdalena.dampzremove-this.@remove-this.unilu.ch
SurveysThe implantation of quality management surveys and evaluations, as well as the coordination of surveys at university levelMagdalena Dampz
T +41 41 229 50 36
magdalena.dampzremove-this.@remove-this.unilu.ch
Teaching PracticesCoaching and training on teaching methods (e.g. teaching a larger audience, blended learning etc.)Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Teaching Staff MobilityEnquiries regarding teaching staff exchanges with SEMP or partner universities, and regarding scholarships for these sojournsCatrin Scheiber
T +41 41 229 50 65
mobilitaetremove-this.@remove-this.unilu.ch
Teaching supportFunding requests for the support of innovative teaching methods can be handed in to the Teaching and Development Centre.Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Uni/PH-Building A-ZInformation on the utilization of the Uni/PH-BuildingFacility Management
T +41 41 229 51 51
hauswartremove-this.@remove-this.unilu.ch
University Teaching DevelopmentOffer of advanced training in university teaching development Dr. Bernhard Lange
T +41 41 229 51 20
zentrum.lehreremove-this.@remove-this.unilu.ch
Welcome CentreCentral information point providing advice for internationally mobile researchers and lecturersUta Zehnder
T +41 41 229 53 90
welcome-centreremove-this.@remove-this.unilu.ch
Work A-ZWorking at the University of Lucerne: Useful information from A-ZHuman Resources
T +41 41 229 50 30
personaldienstremove-this.@remove-this.unilu.ch
Work-life balancesee: Family furtherance