Leadership Communication in Healthcare

Employees in healthcare face high emotional demands and high time pressure, which is likely to result in negative consequences for their well-being and quality of the care. In this project, we examined the role of leadership communication as potential buffer for work related strain. We collected survey data of 145 nurses and physicians in a hospital. Our results suggest that an open communication culture, in which employees feel that their voices are also important, contributes to work engagement and lowers stress and intentions to quit. A main reason for this is that an open communication helps to clarify role expectations and fosters the feeling of being valued among employees.

Karin Kreiliger, Dr. Manuela Morf

Dr. oec. Manuela Morf