Demanding leadership situations are often characterised by the fact that necessary information is available too late, is unreliable or at times not communicated at all. Situations such as these are marked by an uncertain environment in which there is a lack of understanding about the forces at play. Navigating through these situations and dealing with uncertainty and complexity are therefore key skills of any leader.

The “Certificate of Advanced Study in Information Management and Leadership" (CAS IM) addresses factors surrounding uncertain environments as well as possible tools for dealing with them. The course focuses on two main perspectives: the notion of information, as well as the handling of information, from procurement to analysis to dissemination.

The "CAS IM" can be completed as part of the "MAS in Effective Leadership” or independently, as an individual course. The "MAS in Effective Leadership" offers the ideal partnership with the Swiss Armed Forces College (SAFC), making it advantageous to participants without a military background, which can enrich their skills through exposure to the content of military leadership training.

Goals and Benefits

The "CAS IM” addresses information management in demanding and unpredictable situations. In doing so, the concept of information is illuminated from different perspectives and put into context within various leadership settings. Reactions to uncertainty and complexity are trained using examples. The course looks at practical cases of information management concepts and shows the value of «learning organizations» in erratic and intricate contexts.

Target Group

The “CAS IM” is aimed at experienced decision-makers from business and administration as well as from the non-profit sector. The target group operates in an environment with fluctuating external influences and is therefore exposed to high intensity phases within project management, event management, problems with high complexity, time pressure etc. This focus makes "CAS IM" particularly suitable for executives who are confronted with uncertainty, complexity and volatile situations in their work environment.

Structure and Content

The "CAS IM" consists of different modules, which are bound together thematically. A module on the "concept of information" explores truth, subjectivity and the way in which the meaning of information is determined. The module "Handling Information" addresses concepts for dealing with uncertainty and volatility, using tools for information management and "learning organizations". Practical examples will be used to illustrate how organizations in demanding environments deal with these challenges. A module on "communication under pressure" shows how information and its dissemination can be used to develop an impact in terms of leadership.

Course Management and Lecturers

Course Management

The course is led by a board made up of an equal number of representatives from the University of Lucerne and the SAFC. The members of the board are:

Foto Bruno Staffelbach


Prof. Dr. Bruno Staffelbach

Rector and Full Professor at the University of Lucerne

Personal page of Prof. Dr. Bruno Staffelbach

Major General Daniel Keller

Commandant of the Swiss Armed Forces College

Personal page of Major General Daniel Keller

Programme Management

Reto Wegmann

Programme Director

Personal page of Reto Wegmann


We are currently in discussions with the lecturers. The relevant persons will be published here in the 4th quarter of 2019 at the latest.

Dates and Deadlines

The modules at the University of Lucerne take place in the following two-day blocks, i.e. Friday/Saturday:

  • 17.01.20: Data, Information and Knowledge - Terms and Concepts
  • 18.01.20: Digitalization, Information Availability and Sensemaking
  • 24.01.20: Digitalization, Information Availability and Sensemaking
  • 25.01.20: Value of Information
  • 07.02.20: Beyond Leadership - Dealing With Uncertainty
  • 08.02.20: Beyond Leadership - Dealing With Uncertainty
  • 14.02.20: Krisenkommunikation
  • 15.02.20: Krisenkommunikation
  • 28.02.20: Krisenkommunikation
  • 29.02.20: Krisenkommunikation
  • 06.03.20: Digital Technologies and Their Impact
  • 07.03.20: Organizational Learning in High-Reliability Organizations and Beyond
  • 20.03.20: Asymmetric Information
  • 21.03.20: Digital Technologies and Their Impact
  • 27.03.20: Situation Monitoring and Controlling Cycle
  • 28.03.20: Situation Monitoring and Controlling Cycle
  • 03.04.20: Asymmetric Information
  • 04.04.20: Organizational Learning in High-Reliability Organizations and Beyond



The course is limited to 25 participants. The board will decide on admissions if more than 25 applications are received.

Applications for the "CAS IM 1" course should be submitted by 31 October 2019. The board decides on the admission of subsequent applications only in the case of available study places.

Final Qualification

The successful completion of all modules, as well as a passing grade on the performance examination, will lead to a 10 ECTS-assessed "Certificate of Advanced Studies in Information Management and Leadership of the University of Lucerne”.

Fees, Admission and Rules

The fee for the "CAS IM" course is CHF 11,500 (includes examination and certificate fees). The fee includes course documentation, access to our electronic learning platform (OLAT) and all administrative services. It does not include travel, food or accommodation.

Applicants for this course should be leaders with a higher education qualification (university, university of applied sciences, university of teacher training). The board of the programme will decide on eligibility for admission of candidates without a higher education qualification (on submission of dossier). All candidates must have the required language skills (one of the national languages plus English).

Participants with military leadership training (minimum Unit Commander or Staff Officer at battalion level with at least "good" grade in the respective training course) are eligible for credits toward corresponding course blocks. Those who qualify can deduct two calendar days and CHF 1’500 from the overall study requirements (decision is binding upon admission to study).