|Date:||7th October 2015|
|Time:||17.15 h to 18.15 h|
Primary care in the United Kingdom was in crisis in 2000, with highly variable quality of care and low morale amongst physicians. The UK government responded with a program of quality improvement initiatives, including an ambitious financial incentive scheme. Incentives produced short-term quality gains, but improvement of specific technical aspects of care may have been achieved at the expense of trust, cooperation and benevolence. Tim Doran discusses the UK’s recent quality reforms and their impact on patients and providers.